Frequently Asked Questions

Empower EMR Basics

Is Empower EMR HIPAA Compliant?

Yes, Empower EMR is HIPAA compliant and employs a plethora of different security technology to protect data both at rest and while in transit. If you’d like to read more, please click here.

Do I have to be in my clinic to use Empower EMR?

No way! You can work anywhere/anytime on any device – in your clinic, at home, and at the go. As long as you’re online, you’re good to go!

Is it hard to get up and running with Empower EMR?

No way! It’s very easy to get up and running with Empower EMR. Empower EMR is 100% web based and that means there are no servers to deal with and no software to download/install. All you need is to be online and the device of your choice. Read more about what web based means here by clicking here.

Does Empower EMR work on tablets? laptops? desktops?

Yes, Empower EMR works on all of the above! Because Empower EMR is 100% web based you can work on the device(s) of your choice. You and your staff don’t all have to use the same

Does Empower EMR work on Mac? What about iPads?

Yes! Empower EMR is 100% web based so it works right inside your favorite browser on the device of your choice including Mac, Windows, Chromebook, iPad, Android, Surface, etc.

What about data backups?

Empower EMR handles data back up for you! Our systems are fully redundant and data is backed up automatically.

How much does Empower EMR cost?

Check out our pricing page for details. We’re affordable for all practice.

Will Empower EMR work for my practice?

Does Empower EMR work for large practices?

Absolutely! Empower EMR is designed to be modular and affordable for any size practice. You can read more about how we meet the needs of large practices by clicking here.

Does Empower EMR work for midsize practices?

Absolutely! Empower EMR is designed to be modular and affordable for any size practice. You can read more about how we meet the needs of midsize practices by clicking here.

Does Empower EMR work for solo providers?

Absolutely! Empower EMR is designed to be modular and affordable for any size practice. You can read more about how we meet the needs of solo providers by clicking here.

Is Empower EMR suitable for multi-location practices?

Absolutely! Empower EMR is 100% cloud based and that means you are accessing a central system for scheduling, EMR, billing, etc. Empower EMR is perfect for multi-location practices.

Is Empower EMR only for insurance-based practices?

Empower EMR is for any type of private practice! We serve all types of practices including insurance based practices, insurance + cash based practices, and cash-based practice.

Will Empower EMR work for my in-patient or hospital-based practice?

Sorry, not really. You could use Empower EMR for your in-patient or hospital-based practice but it isn’t our specialty.

Questions about working with Empower EMR

Do you offer training?

Yes! All plans come with training and our fine-tuned on-boarding process to make sure your Empower EMR launch is smooth and successful.

Do you offer support?

Yes! We offer our fantastic support included in all plans. If you have questions, we’ll be here to help!

Do you charge for updates?

No way! Updates are included with Empower EMR. You’ll love that our elves take care of updating Empower EMR overnight while you’re sleeping. Go to bed and wake up with the latest and greatest, automatically.

Do you help with Medicare compliance?

Absolutely! We know that Medicare compliance can often be a difficult subject. We work hard every day to support you in achieving Medicare compliance. We publish a blog where we keep you up-to-date on the latest, we bake-in features to Empower EMR that keep you up-to-date, and clients can access client-only resources as well.

How is your system’s reliability?

We are constantly investing in our infrastructure to maximize reliability. We take it very seriously and monitor our systems 24 x 7 x 365.

About our company

Where are you based?

We’re based on Boston, Massachusetts. Love that dirty water!

Do you offer other products?

Empower EMR is what we do all day, every day. We’re focused on the outpatient rehab space and serving your practice!

Do you know what you’re doing?

Yes! We’ve been in business since 2004 and have been offering web based software since day 1. Empower EMR was designed from the ground up for the cloud. You’re in good hands. Read more about us by clicking here.

What are your core values?

Honesty. Integrity. Innovation.

What do people have to say about us?

Five-star customer rating for Empower EMR

Very user friendly, specific to PT's, easy to adapt the evals/re-evals for your specific clinic

Valerie

Therapist

The team was very courteous and professional. They responded promptly and took whatever time was necessary to answer my questions.

Owner, Therapist

Response time was amazing and they did exactly what i needed done.

Kaylee

Biller